RMIS Service Notifications
Update - Update:

Due to the wild fires in the vicinity of the RMIS offices, law enforcement has closed all roads and access to the office. RMIS employees are unable to access the RMIS offices. Please be patient while we enact our emergency plans.

The RMIS office and systems are NOT in danger, but due to road closures we are directing employees to alternate sites.

ALL RMIS systems are UP and functioning normally.

The immediate fire danger to the RMIS offices has passed, but law enforcement is aggressively controlling access to the entire region. This was unexpected since mandatory evacuations for the region were lifted last night. Please be patient. Thank you. - PL
Nov 12, 07:03 PST
Update - Due to the wildfires in the area, the Westlake Fire Department has enforced a mandatory evacuation of the RMIS office, and has closed all roads leading to it.

Any phone calls will be forwarded to our voicemail system. RMIS personnel will handle voicemail messages remotely as quickly as possible.

All RMIS website/FTP/API systems are fully functional and should not be affected.

Thank you for your understanding.

-JM
Nov 12, 06:11 PST
Update - The wildfire situation immediately around the RMIS offices has improved, and the offices are safe. All RMIS systems are fully functional.

However, there are still major road closures in the area, and many of the area neighborhoods are still under mandatory evacuation orders that is impacting some RMIS personnel.

We expect to conduct operations as normal beginning Monday morning. We will continue to update this page if the situation changes. - PL
Nov 11, 07:52 PST
Update - The wildfires around RMIS have continued to intensify. Out of an abundance of caution, RMIS is going to close it's offices at 11am Pacific / 2pm Eastern today to allow employees to get home to their families.

Any phone calls will be forwarded to our voicemail system. RMIS personnel will handle voicemail messages remotely as quick as possible.

All RMIS website/FTP/API systems are fully functional and should not be affected.

Thank you for your understanding.
-PL
Nov 9, 11:07 PST
Monitoring - The wildfires surrounding the RMIS offices are still not contained, but as of now the RMIS offices are safe. All systems are running normally. We will continue to update this site if the situation changes. - PL
Nov 9, 08:56 PST
Identified - Due to the unprecedented wildfires in the vicinity of RMIS, there will be delays in handling customer service requests. We will updating this site as the situation develops. -PL
Nov 9, 06:08 PST
Identified - The IRS e-Services system, which includes TIN Matching is currently down due to IRS maintenance.

Per the IRS website:
Planned Outage: Nov. 11 - 12, 2018
This service will be unavailable from approximately 8 a.m. Eastern time on Sunday, Nov. 11, 2018, until approximately 6 p.m. Eastern time on Monday, Nov. 12, 2018, due to planned maintenance. We apologize for any inconvenience.

Until the IRS system becomes available, RMIS will be unable to validate W9 TIN Matches. -PL
Nov 11, 15:40 PST
Web   Operational
API   Operational
FTP   Operational
Phone   Degraded Performance
Email   Degraded Performance
Chat   Degraded Performance
IRS TIN Matching   Partial Outage
DOT / FMCSA   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
RMIS will be conducting system maintenance Sunday 11/18/2018 - 9:00AM - 12:00PM Pacific Time. RMIS does not anticipate any downtime, however there may be intermittent interruptions. - JP
Posted on Nov 10, 23:18 PST
Past Incidents
Nov 10, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018
Resolved - The IRS website has returned to normal. The RMIS system has processed the backlog of TIN match requests and all systems are running properly. -PL
Oct 31, 19:32 PDT
Identified - The IRS e-Services system, which includes TIN Matching is currently degraded/down. Until their system is corrected, RMIS will be unable to validate W9 TIN Matches. RMIS will continue to monitor the situation. -JM
Oct 31, 06:37 PDT
Oct 30, 2018

No incidents reported.

Oct 29, 2018

No incidents reported.