RMIS Service Notifications
Investigating - The FMCSA is delayed today sending the Monday morning Authority and Insurance updates. RMIS has contacted the FMCSA and is waiting for an update on the files' status. This means that RMIS only has access to Authority and Insurance updates that have been made by the FMCSA since Friday morning.

There is NO impact to RMIS systems since we are currently using our cache of safety, operating status, and authority data provided during the last updates. As soon as we receive an update from the FMCSA about the Authority updates we will post a new message here. - PL
Aug 21, 05:56 PDT
Update - The SAFER website has continued to have issues this weekend. We are still seeing most carriers either return an Operating Status of "Not Available" or for the SAFER site to return a "Record Not Found" error.

There remains only minimal impact to RMIS systems since we are currently using our cache of safety, operating status, and authority data provided to us up through Friday.

RMIS will continue to monitor the situation. - PL
Aug 20, 10:08 PDT
Identified - RMIS has confirmed that the SAFER website is experiencing an issue showing incorrect Operating Status data. All carriers are being reported as "Not Available".

RMIS has suspended updates until the FMCSA corrects the issue since an Operating Status of Not Available would make all carriers Non-Certified. There is minimal impact to RMIS systems since we are currently using our cache of safety, operating status, and authority data provided to us within the last 24 hours. Please note that the cached data will not reflect any changes made to SAFER data within the last 24 hours since updated data cannot be accessed. RMIS will continue to monitor the situation. - PL
Aug 19, 07:49 PDT
Web Operational
API Operational
FTP Operational
Phone Operational
Email Operational
Chat Operational
IRS TIN Matching ? Operational
DOT / FMCSA Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2017

No incidents reported.

Aug 17, 2017
Completed - The IRS has cancelled their scheduled TIN matching outage. The IRS eServices website currently states:
"8/16/2017 - The outage period scheduled for Thursday, August 17, has been delayed. No new date has been confirmed."

RMIS expects all TIN matching to remain functioning normally at this time.
-PL
Aug 17, 15:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 15:00 PDT
Scheduled - The IRS has posted the following on their eServices website:
All e-Services tools will be offline 6 p.m. EDT 8/17/17 through 6 a.m. EDT 8/21/17 for technology updates. All applications (e-File, TDS, AIR and TIN Matching) return 8/22/17.

Since the IRS eServices TIN Matching portal will be down, RMIS will NOT be able to provide TIN matching services until the IRS system returns to service. RMIS will queue any TIN matching requests and will process them when the IRS system returns.

Please plan for the fact that TIN matching will be unavailable for those days which may impact your insured's certification status if you currently require a valid TIN match to use an insured. One option would be the application of a temporary override of the TIN match requirement during the blackout period. Please contact RMIS customer support with any questions.

Thank you.
- PL
Aug 10, 06:53 PDT
Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017
Resolved - This incident has been resolved.
Aug 14, 15:22 PDT
Monitoring - The FMCSA SAFER and L&I system appears to be back up. We will continue to monitor to be sure that the FMCSA system is stable.

The RMIS system continues to be functioning normally.
-PL
Aug 14, 09:15 PDT
Update - PLEASE NOTE: RMIS systems are functioning properly during the SAFER and FMCSA outage.

There is minimal impact to RMIS systems since we are currently using our cache of safety, operating status, and authority data provided to us within the last 24 hours.

RMIS will continue to monitor the situation.
-DC
Aug 14, 07:56 PDT
Update - RMIS has recognized that BOTH the SAFER and FMCSA (L&I) websites are down. The following areas will be affected:
SAFER (RMIS using last cached Data)
1) Operating Status
2) Safety Rating
3) DOT Authority

FMCSA (L&I) (RMIS using last Daily Data Feed)
1) Insurance Cancellations
2) Insurance Reinstatements
3) Company Name Changes
4) Address Changes
5) Operating Authority Changes

-DC
Aug 14, 07:51 PDT
Identified - We are seeing some issues with the DOT / SAFER system this morning. Some carriers are showing their Operating Status = “Not Available” but a few moments later we are seeing it change back to “Authorized…” We are also seeing the same carrier then display “Record Not Found” a few moments later.

Until further confirmations, RMIS will be using our cached SAFER data for DOT gate validations. We will advise once the website data has stabilized. - DC
Aug 14, 07:34 PDT
Aug 13, 2017
Completed - The scheduled maintenance has been completed.
Aug 13, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 09:00 PDT
Scheduled - RMIS will be conducting system maintenance Sunday 8/13/17- 9:00AM - 12:00PM Pacific Time. RMIS does not anticipate any downtime, however there may be intermittent interruptions. - JP
Aug 10, 06:35 PDT
Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017
Resolved - The IRS e-Services system is back up, and all RMIS TIN Matching is caught up. - PL
Aug 9, 13:21 PDT
Update - The IRS e-Services system appears to be recovering, and the RMIS system is currently working through the backlog of TIN matches. If the IRS system remains functional, the system should be caught up within the hour. - PL
Aug 9, 12:36 PDT
Monitoring - The IRS e-Services system, which includes TIN Matching is currently degraded. TIN matching is being processed, but much slower than normal. Until their system gets corrected, RMIS will attempt to validate W9 TIN matches as quickly as possible. RMIS will continue to monitor the situation. - PL
Aug 9, 07:17 PDT
Aug 8, 2017

No incidents reported.

Aug 7, 2017
Resolved - The IRS e-Services system and RMIS system are caught up are functioning normally. - PL
Aug 7, 06:33 PDT
Update - The IRS e-Services system appears to be back up. The RMIS system is currently working through the backlog of TIN matches, but should be back to normal within the hour. - PL
Aug 7, 06:05 PDT
Monitoring - The IRS e-Services system, which includes TIN Matching is currently degraded/down. Until their system gets corrected, RMIS will be unable to validate W9 TIN Matches. RMIS will continue to monitor the situation. - PL
Aug 7, 05:31 PDT