RMIS Service Notifications
Update - *Update* - The SAFER system continues to be degraded and for the past 15 days has been down completely or returning queries extremely slowly. Since RMIS uses the data from the website to keep safety and operating status updated, this is impacting the RMIS ability to keep our safety and op status data timely.

While there is no direct impact to the RMIS applications (all services are up and running) since we keep the last known safety and operating status in our cache, the SAFER problems are causing us to not be able to confirm the latest data. Please be aware that the SAFER problems are causing us to possibly not have the most recent safety and operating status data.

We are continuing to monitor the issue. - DC
Sep 5, 07:07 PDT
Update - The SAFER system continues to be degraded and for the past 10 days has been down completely or returning queries extremely slowly. Since RMIS uses the data from the website to keep safety and operating status updated, this is impacting the RMIS ability to keep our safety and op status data timely.

While there is no direct impact to the RMIS applications (all services are up and running) since we keep the last known safety and operating status in our cache, the SAFER problems are causing us to not be able to confirm the latest data. Please be aware that the SAFER problems are causing us to possibly not have the most recent safety and operating status data.

We are continuing to monitor the issue. - PL
Aug 31, 05:36 PDT
Monitoring - RMIS continues to see the SAFER system be unstable. While the site remains mostly up, the site load times continue to be slow and will often fail to load completely. There is minimal impact to RMIS systems since we are currently using our cache of safety, operating status, and authority data provided to us within the last 24 hours. However, RMIS is unable to fetch updated data as quickly as normal due to the SAFER problems. - PL
Aug 24, 06:00 PDT
Identified - RMIS has confirmed that the SAFER website is experiencing instability. The site is slow to load and often times fails to load completely. There is minimal impact to RMIS systems since we are currently using our cache of safety, operating status, and authority data provided to us within the last 24 hours. Please note that the cached data will not reflect any changes made to SAFER data while the SAFER system remains unstable. RMIS will continue to monitor the situation. -WS
Aug 23, 11:51 PDT
Web   Operational
API   Operational
FTP   Operational
Phone   Operational
Email   Operational
Chat   Operational
IRS TIN Matching   ? Operational
DOT / FMCSA   Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
RMIS Phone Service Provider Scheduled Maintenance is set to be completed on 10/17/17 between 11:00pm - 2:00am pacific. There should be NO impact to our call center. -DC
Posted on Oct 11, 09:53 PDT
Past Incidents
Oct 17, 2017
Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 PDT
Scheduled - RMIS Phone Service Provider Scheduled Maintenance is set to be completed on 10/16/17 between 11:00pm - 2:00am pacific. There should be NO impact to our call center. -DC
Oct 11, 12:45 PDT
Oct 15, 2017
Completed - The scheduled maintenance has been completed.
Oct 15, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:00 PDT
Scheduled - RMIS will be conducting system maintenance Sunday 10/15/17- 9:00AM - 12:00PM Pacific Time. RMIS does not anticipate any downtime, however there may be intermittent interruptions. - JP
Oct 6, 13:56 PDT
Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - RMIS has just received the all clear from our email provider. At this time, we believe all email issues should be resolved. RMIS will continue to monitor the situation to ensure everything is working as expected. -WS
Oct 13, 14:39 PDT
Monitoring - Our email provider has implemented a fix to mitigate the issue. We are seeing deferred emails decrease and mail flow return to normal rates. We will continue to monitor the issue until all email issues return to normal. -WS
Oct 13, 13:14 PDT
Identified - Our email provider has acknowledged the issue as an outage on their network, and they are working on a solution. We notice that some emails are being delivered immediately, and some are being deferred. We will keep updating as the issue progresses. - PL
Oct 13, 12:46 PDT
Investigating - RMIS is aware that some outbound emails (example: registration confirmations and invitations) from our system are intermittently not being sent. RMIS has contacted our email vendor; the vendor is aware of the issue and is actively working on a solution. We will continue to monitor and update when possible. -WS
Oct 13, 11:26 PDT
Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

No incidents reported.

Oct 4, 2017
Resolved - All RMIS systems are continuing to function normally. We have not received any more reports of problems. Thank you. - PL
Oct 4, 17:08 PDT
Investigating - RMIS is receiving reports of intermittent site interruptions. As of now, all sites are reporting as up and running and fully functional.

We will continue to investigate, and will update this page if we find any problems. - PL
Oct 4, 10:23 PDT
Oct 3, 2017

No incidents reported.