RMIS Service Notifications
Update - *Update* - The SAFER system continues to be degraded and for the past 15 days has been down completely or returning queries extremely slowly. Since RMIS uses the data from the website to keep safety and operating status updated, this is impacting the RMIS ability to keep our safety and op status data timely.

While there is no direct impact to the RMIS applications (all services are up and running) since we keep the last known safety and operating status in our cache, the SAFER problems are causing us to not be able to confirm the latest data. Please be aware that the SAFER problems are causing us to possibly not have the most recent safety and operating status data.

We are continuing to monitor the issue. - DC
Sep 5, 07:07 PDT
Update - The SAFER system continues to be degraded and for the past 10 days has been down completely or returning queries extremely slowly. Since RMIS uses the data from the website to keep safety and operating status updated, this is impacting the RMIS ability to keep our safety and op status data timely.

While there is no direct impact to the RMIS applications (all services are up and running) since we keep the last known safety and operating status in our cache, the SAFER problems are causing us to not be able to confirm the latest data. Please be aware that the SAFER problems are causing us to possibly not have the most recent safety and operating status data.

We are continuing to monitor the issue. - PL
Aug 31, 05:36 PDT
Monitoring - RMIS continues to see the SAFER system be unstable. While the site remains mostly up, the site load times continue to be slow and will often fail to load completely. There is minimal impact to RMIS systems since we are currently using our cache of safety, operating status, and authority data provided to us within the last 24 hours. However, RMIS is unable to fetch updated data as quickly as normal due to the SAFER problems. - PL
Aug 24, 06:00 PDT
Identified - RMIS has confirmed that the SAFER website is experiencing instability. The site is slow to load and often times fails to load completely. There is minimal impact to RMIS systems since we are currently using our cache of safety, operating status, and authority data provided to us within the last 24 hours. Please note that the cached data will not reflect any changes made to SAFER data while the SAFER system remains unstable. RMIS will continue to monitor the situation. -WS
Aug 23, 11:51 PDT
Web   Operational
API   Operational
FTP   Operational
Phone   Operational
Email   Operational
Chat   Operational
IRS TIN Matching   ? Operational
DOT / FMCSA   Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2017

No incidents reported today.

Sep 25, 2017

No incidents reported.

Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017
Resolved - All RMIS systems are up and healthy. We isolated the cause as a faulty core switch that caused a cascading problem in our network. The faulty device has been replaced. We sincerely apologize for the inconvenience. - PL
Sep 22, 15:27 PDT
Monitoring - All systems are functional. We are still troubleshooting root cause. - PL
Sep 22, 14:15 PDT
Update - Websites are back up and running. RMIS facility still down, working to resolve the issue. -WS
Sep 22, 13:52 PDT
Identified - We are currently experiencing a network outage. We will keep everyone updated as the network is restored. -WS
Sep 22, 13:19 PDT
Sep 21, 2017
Completed - The scheduled maintenance has been completed.
Sep 21, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 16:00 PDT
Scheduled - RMIS will be performing network maintenance on Thursday 9/21/17 between 4:00PM and 8:00PM PST. We do not anticipate any significant downtime, but there may be brief interruptions of service as we reboot parts of our infrastructure. This may affect website and API access, but FTP and email services will be unaffected. –JP
Sep 13, 14:47 PDT
Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017
Completed - The scheduled maintenance has been completed.
Sep 18, 18:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:00 PDT
Scheduled - RMIS will be conducting urgent maintenance on our FTP system to increase file throughput. We expect there to be minimal downtime, less than 10 minutes. During this time, any FTP files being sent by RMIS processes will be stored locally and resent after the downtime. No delta/XML files will be lost during this process.

Please note that only the FTP system will be affected. Web, API, email and other systems will NOT be impacted.
-PL
Sep 18, 09:50 PDT
Sep 17, 2017
Completed - The scheduled maintenance has been completed.
Sep 17, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:00 PDT
Scheduled - RMIS will be conducting system maintenance Sunday 9/17/17- 9:00AM - 12:00PM Pacific Time. RMIS does not anticipate any downtime, however there may be intermittent interruptions. - JP
Sep 8, 08:11 PDT
Completed - The scheduled maintenance has been completed.
Sep 17, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:00 PDT
Scheduled - RMIS will be conducting maintenance to our FTP servers on Sunday 9/17/17 between 9:00AM and 12:00PM Pacific Time. FTP services may see a brief interruption and automated services which utilize ftp.rmis.com may need to be restarted after completion. - JP
Sep 8, 08:18 PDT
Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017
Resolved - RMIS has been alerted that our 3rd party email provider is back to full operations. We thank you for your patience during this downtime. - MM
Sep 12, 12:41 PDT
Investigating - RMIS has been made aware that the 3rd party email provider used to provide system generated emails is experiencing issues. Email's to direct RMIS email addresses are still working as normal. RMIS will continue to monitor the situation and provide updates as available. -DC
Sep 12, 11:03 PDT
Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 PDT
Update - The IRS is still reporting that the TIN Matching service is within their maintenance window. However, RMIS is able to run TIN matching successfully at this time. All queued requests have been handled and all new requests are running normally.

Please be aware that the IRS may still make changes that might make the service unavailable since we are still within their maintenance period. - PL
Sep 11, 06:51 PDT
Update - The IRS has taken down the TIN matching service as scheduled. RMIS is queuing any TIN matching requests until the service returns.
Sep 9, 07:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 03:01 PDT
Scheduled - The IRS has posted the following on their eServices website:
The transition of e-Services to a new platform is scheduled Thursday, September 7 at 6:00 AM ETD through September 12 at 6:00 AM. All products must be offline at varying times to complete this transition.

Since the IRS eServices TIN Matching portal will be down, RMIS will NOT be able to provide TIN matching services until the IRS system returns to service. RMIS will queue any TIN matching requests and will process them when the IRS system returns.

Please plan for the fact that TIN matching will be unavailable for those days which may impact your insured's certification status if you currently require a valid TIN match to use an insured. One option would be the application of a temporary override of the TIN match requirement during the blackout period. Please contact RMIS customer support with any questions.

Thank you.
- PL
Sep 2, 08:37 PDT