RMIS Service Notifications
Investigating - Updated CSA scores and SMS measures are currently delayed due to data set issues from FMCSA. We are working closely with the FMCSA and are reviewing the FMCSA's latest update of missing files to begin our CSA calculation process and promptly update RMIS and SaferWatch. We appreciate your patience during this delay.
Apr 18, 2025 - 12:29 PDT
Web Operational
API Operational
FTP Operational
Phone Operational
Email Operational
Chat Operational
IRS TIN Matching Operational
DOT / FMCSA Degraded Performance
RMIS Physical Facility Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 25, 2025
Completed - The scheduled maintenance has been completed.
Apr 25, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 18:00 PDT
Scheduled - RMIS will be undergoing maintenance on Friday, April 25th starting at 7:00 pm MT. The FTP folder (ftp.rmis.com) will be unavailable for a few hours during this time.
Apr 25, 09:01 PDT
Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Resolved - This incident has been resolved.
Apr 22, 09:02 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 07:16 PDT
Investigating - Customers using AT&T are unable to receive their MFA sms codes to login due to a provider outage. Please select a different verification method to login.
Apr 22, 05:57 PDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Resolved - This incident has been resolved.
Apr 18, 11:14 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 17, 07:30 PDT
Update - We are still awaiting the February and March data from the FMCSA, which was originally expected to be published in early March.

Our team has reached back out to the FMCSA for clarification and is actively monitoring the situation. We will begin processing the data as soon as it becomes available and will provide another update once we have more information.

Apr 14, 10:07 PDT
Update - We previously received corrected January data and have successfully updated RMIS and Saferwatch. However, we are still awaiting February's data from the FMCSA, which was expected to be published in early March.

Our team is actively monitoring the situation and will begin processing the new data as soon as it's available. We appreciate your patience and understanding. Thank you for your continued partnership.

Mar 18, 08:29 PDT
Update - We are currently awaiting a corrected data set from the FMCSA and remain in active communication with them. Once the FMCSA publishes the updated data, we will begin our CSA calculation process and promptly update RMIS and Saferwatch. Thank you for your continued partnership.
Feb 25, 08:39 PST
Investigating - We would like to inform you that the FMCSA's SMS update for January carrier measurements contained issues. As a result, we are currently unable to process the latest CSA scores and SMS measures. We are actively working with the FMCSA who expects to post an updated data set soon. Once we have the data from the FMCSA, we will begin our CSA calculation process so that we can publish the scores and measurements to RMIS and Saferwatch. We appreciate your understanding and patience during this time. Thank you for your continued partnership.
Feb 12, 14:13 PST
Apr 17, 2025
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Completed - The scheduled maintenance has been completed.
Apr 11, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 18:30 PDT
Scheduled - RMIS will be undergoing maintenance on Friday, April 11 starting at 6:00 pm MT. The FTP folder (ftp.rmis.com) will be unavailable during this time.
Apr 9, 12:51 PDT
Resolved - This incident has been resolved.
Apr 11, 11:21 PDT
Investigating - Currently, customers are unable to access Identity Verification Center or send invites to carriers to verify identity through IDV. This issue does not impact access to any Truckstop products.
Apr 11, 09:36 PDT