Resolved -
This incident has been resolved.
Jan 18, 16:32 PST
Identified -
RMIS FTP customers with MercuryGate integrations should now see their files coming through. RMIS API customers with MercuryGate Integrations will be impacted until later today when we can update our configurations safely. Will continue to update you as we work through this issue.
Jan 18, 10:05 PST
Investigating -
We are aware RMIS customers using API for Mercury Gate (TMS) are currently unable to update carrier profiles through FTP. Our team is aware of the issue and is working to resolve as quickly as possible.
Jan 18, 08:51 PST