Update - We are continuing to monitor for any further issues.
Jan 21, 06:50 PST
Monitoring - AWS has reported that they have resolved the issue. All RMIS services have recovered. We will continue to monitor the situation and provide updates if necessary.
Dec 15, 08:19 PST
Update - AWS is experiencing a major outage that is affecting Truckstop/RMIS and many other organizations. AWS has acknowledged the problem and is working on the issue. We have escalated this with AWS. This is a developing situation and we will continue to provide updates as they become available.
Dec 15, 08:03 PST
Identified - RMIS is currently experiencing a system-wide service outage due to a widespread outage with our cloud provider, Amazon Web Services. Our team will continue to investigate and we will provide updates as we uncover more. Thank you for your patience. - BE.
Dec 15, 07:58 PST
Investigating - RMIS is currently experiencing a system-wide service outtage, which appears to be due to a problem with our cloud provider, Amazon Web Services. We are investigating the issue now; we will provide updates as we uncover more.
Dec 15, 07:44 PST
Web
Operational
API
Operational
FTP
Operational
Phone
Operational
Email
Operational
Chat
Operational
IRS TIN Matching
Operational
DOT / FMCSA
Operational
RMIS Physical Facility
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved 10:20AM CST. We will continue to monitor to ensure there are no additional interruptions. Thank you for your patience. -BE
Jan 21, 09:16 PST
Identified -
We are currently experiencing a technical issue processing payments for our Property Management customers. If you are visiting to register or renew your payment, please try again later today. All other RMIS systems and website functionality are operational. We apologize for the inconvenience. - BE
Jan 21, 06:49 PST
Resolved -
This incident has been resolved.
Jan 21, 06:51 PST
Monitoring -
We would like to take a moment to let our customers know that during these unsettling times, RMIS is open and fully operational. RMIS has implemented our Emergency Preparedness Plan, which has been in place for natural or other disasters. Tonight, our California governor issued a 'stay at home' order requiring residents to remain in their homes. RMIS has relocated our staff to work from their homes and will continue to provide our services to all customers without interruption. We appreciate your support during these unprecedented times and we remain dedicated to providing you the best service possible during these rapidly changing conditions.
Mar 19, 20:17 PDT
Resolved -
This incident has been resolved.
Jan 21, 06:51 PST
Monitoring -
RMIS has moved our CA Intrastate Automation and has resumed pulling updates from the CHP site. The system will need some time to work through older data during the outage, but should catch up within the hour. We are still working to have our access unrestricted so that we can avoid having traffic from the current and prior host blocked in the future.
Oct 13, 17:00 PDT
Identified -
Our team identified Wednesday morning, 10/6, that traffic from our network to the CHP website, from which California intrastate updates are pulled, is being blocked. We are contacting the CHP to request that our traffic is unlocked. We are also looking into moving our intrastate authority service to resume updates while we work with the CHP.
Oct 6, 10:54 PDT
Resolved -
This incident has been resolved.
Jan 21, 06:49 PST
Investigating -
RMIS has detected a problem with the daily DOT authority feed this morning, Thursday Dec 16th.
RMIS has contacted the DOT about the error and we are waiting for the DOT to issue the daily files. Please be aware that updates to carrier Authority data and Active/Pending Insurance will be delayed as we work with the DOT to fix the problem. - BE
Dec 16, 06:26 PST
Resolved -
Our RMIS payment processing is up and running. Thank you for your patience as we resolved this issue with our banking processor. - BE
Jan 20, 11:01 PST
Identified -
We are experiencing an issue with processing payments for of our web and phone transactions. The issue as an outage with banking processer. We are waiting for an update from the processor and will provide an update when more information is available. All other RMIS systems are operational. We apologize for the inconvenience. - BE
Jan 20, 08:37 PST
Completed -
The scheduled maintenance has been completed.
Jan 16, 10:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:00 PST
Scheduled -
RMIS will be conducting system maintenance Sunday 01/16/2022 - 06:00AM - 10:00AM Pacific Time. RMIS does not anticipate any downtime; however, there may be intermittent interruptions.
Jan 11, 09:07 PST