RMIS Service Notifications
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Web Operational
API Operational
FTP Operational
Phone Operational
Email Operational
Chat Operational
IRS TIN Matching Operational
DOT / FMCSA Operational
RMIS Physical Facility Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 28, 2023

No incidents reported today.

Nov 27, 2023
RMIS Lite - Customized Layout Error
Resolved - This incident has been resolved.
Nov 27, 09:20 PST
Identified - Currently, RMIS Lite customers websites are experiencing an issue with customized layouts not appearing as they should. However, all functionality remains operational. The team is working to resolve this as quickly as possible.
Nov 27, 08:35 PST
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023
CSA Data Processing Delay - Impacting Carrier Profiles
Resolved - This incident has been resolved.
Nov 20, 15:33 PST
Investigating - We are aware that the CSA information for carriers is currently outdated. We are working on updating this information as quickly as possible.
Nov 17, 12:12 PST
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Nov 16, 2023
RMIS Email Delay
Resolved - This incident has been resolved.
Nov 16, 06:22 PST
Identified - RMIS is aware that email delivery from our system is being delayed. The email vendor is currently performing maintenance until 7:00 PM ET and we anticipate a resolution after that time.
Nov 15, 15:09 PST
Nov 15, 2023
Insured Profile Page Error
Resolved - This incident has been resolved.
Nov 15, 13:51 PST
Monitoring - The resolution to the Insured Profile Page Error has been put in place and we are monitoring the results. We are aware that a few clients may still be receiving an error; the team is working to fix those errors.
Nov 15, 07:51 PST
Investigating - We are aware that a limited portion of Intrastate Carrier DOT information is causing an error when accessed on the insured profile page. The fix is currently in the development process and is undergoing testing. The resolution for this issue is scheduled for tomorrow evening, November 14, 2023.
Nov 13, 09:04 PST
Resolved - RMIS TIN Match Delay
Resolved - This incident has been resolved.
Nov 15, 07:54 PST
Investigating - We are aware of an issue with IRS e-services system which is delaying TIN Matching files. Currently, RMIS is unable to validate W9 TIN Matches.
Nov 14, 12:05 PST
Nov 14, 2023
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