Identified - The IRS e-Services system, which includes TIN Matching is currently degraded/down and is not returning TIN match results. Until their system is corrected, RMIS will be unable to validate W9 TIN Matches. RMIS will continue to monitor the situation. -JM
Aug 3, 08:07 PDT
Monitoring - We would like to take a moment to let our customers know that during these unsettling times, RMIS is open and fully operational. RMIS has implemented our Emergency Preparedness Plan, which has been in place for natural or other disasters. Tonight, our California governor issued a 'stay at home' order requiring residents to remain in their homes. RMIS has relocated our staff to work from their homes and will continue to provide our services to all customers without interruption. We appreciate your support during these unprecedented times and we remain dedicated to providing you the best service possible during these rapidly changing conditions.
Mar 19, 20:17 PDT
RMIS will be conducting planned system upgrades Sunday 08/09/2020 between 8:00AM - 1:00PM Pacific Time. There may be temporary service disruptions to our Web and API applications as we migrate and test the new systems. -PL
Posted on
Jul 30, 09:56 PDT
Resolved -
Our email provider has completely recovered, and mail delivery should be back to normal. - PL
Jul 28, 13:42 PDT
Monitoring -
Our outbound email provider is reporting that they have fixed the issue and that email should be flowing normally. We will continue to monitor throughout the day. - PL
Jul 28, 11:21 PDT
Identified -
The provider that RMIS uses to send outbound emails from our systems (such as registration confirmations, producer requests, invitations, etc.) is experiencing issues. The provider is aware of the problem and is actively working on a solution. During this time outbound emails from the RMIS system might be delayed.
Please note all other RMIS systems are operating normally, and inbound emails to RMIS are not affected.
We will continue to monitor the issue, and will provide updates here. -PL
Jul 28, 06:37 PDT