RMIS Service Notifications
RMIS COVID-19 UPDATE
Monitoring - We would like to take a moment to let our customers know that during these unsettling times, RMIS is open and fully operational. RMIS has implemented our Emergency Preparedness Plan, which has been in place for natural or other disasters. Tonight, our California governor issued a 'stay at home' order requiring residents to remain in their homes. RMIS has relocated our staff to work from their homes and will continue to provide our services to all customers without interruption. We appreciate your support during these unprecedented times and we remain dedicated to providing you the best service possible during these rapidly changing conditions.
Mar 19, 20:17 PDT
Uptime over the past 90 days. View historical uptime.
Web Operational
API Operational
FTP Operational
Phone Operational
Email Operational
Chat Operational
IRS TIN Matching Operational
DOT / FMCSA Operational
RMIS Physical Facility Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 29, 2021

No incidents reported today.

Jul 28, 2021
Issue with RMIS Credit Card processing
Resolved - Our credit card processor has recovered and all payments are processing properly. - PL
Jul 28, 13:16 PDT
Identified - We are experiencing an issue with processing credit cards for of our web and phone transactions. We have identified the issue as an outage with our credit card processor. We are waiting for an update from the processor and will provide an update when more information is known. All other RMIS systems are operational. We apologize for the inconvenience. - PL
Jul 28, 12:19 PDT
Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021
Power Outage At RMIS Facility
Resolved - Power has been restored to the facility, all systems are operational. -PL
Jul 19, 06:42 PDT
Investigating - RMIS is experiencing a power outage out our Westlake Village facility. We are investigating with our utility and will provide updates shortly. Currently all RMIS systems are operational. - PL
Jul 19, 05:59 PDT
Jul 18, 2021

No incidents reported.

Jul 17, 2021
Scheduled System Maintenance for July 17
Completed - The scheduled maintenance has been completed.
Jul 17, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 13:51 PDT
Scheduled - RMIS will be conducting system maintenance Saturday, 07/17/2021- 4:30PM - 6:30PM Pacific Time.
RMIS does not anticipate any downtime; however, there may be intermittent interruptions.
Jul 8, 13:51 PDT
Jul 16, 2021
DOT Authority and Active/Pending Insurance daily update delayed due to problem with DOT feed
Resolved - This incident has been resolved.
Jul 16, 08:15 PDT
Monitoring - RMIS has received and processed the catch up file from the DOT that should include the missing data from last Friday. RMIS will continue to monitor to see if any gaps remain. -- PL
Jul 13, 08:22 PDT
Update - The DOT has informed us that the missing data from Friday will be regenerated with tomorrow's (Tuesday's) data. We will evaluate the data Tuesday to see if we will be able to consume and process Friday's data successfully. -PL
Jul 12, 15:42 PDT
Update - We are continuing to work on a fix for this issue.
Jul 9, 16:14 PDT
Update - As of 4:00 p.m. Pacific on Friday, July 9th, the daily update files are still yet to be released to RMIS by the DOT.
Jul 9, 16:13 PDT
Identified - RMIS has detected a problem with the daily DOT authority feed this morning, Friday July 9th.

RMIS has contacted the DOT about the error and we are waiting for the DOT to issue the daily files. Please be aware that updates to carrier Authority data and Active/Pending Insurance will be delayed as we work with the DOT to fix the problem. - PL
Jul 9, 09:46 PDT
Jul 15, 2021

No incidents reported.

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