Investigating - The IRS e-Services system, which includes TIN matching is currently experiencing delays. RMIS is submitting TINs for matching as normal, but the results back from the IRS are delayed. Until the IRS system resumes returning TIN matching data as normal, RMIS will be unable to validate W9 TIN Matches. RMIS will continue to monitor the situation.
Feb 03, 2026 - 12:24 PST
Monitoring - We recently identified an issue within the Catena/Axel ELD aggregation service used by RMIS. This issue caused inaccurate fleet information to appear for a small number of carriers whose ELDs were connected through Truckstop. The root cause has been resolved within Catena/Axel. However, as part of the fix, affected fleets were disconnected from Truckstop. To restore connectivity, these fleets will need to be re-invited to connect. We apologize for any inconvenience and appreciate your understanding as we work to ensure accurate and reliable data.
Dec 22, 2025 - 10:39 PST
Web
Operational
API
Operational
FTP
Operational
Phone
Operational
Email
Operational
Chat
Operational
IRS TIN Matching
Degraded Performance
DOT / FMCSA
Operational
RMIS Physical Facility
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jan 28, 15:05 PST
Investigating -
New customers may experience intermittent issues with Identity Verification (IDV) requests. Our team is aware and actively working to restore service as quickly as possible. This issue does not impact access to any Truckstop products.
Jan 28, 11:15 PST
Resolved -
This incident has been resolved.
Jan 23, 12:25 PST
Update -
We have identified that this issue is limited to carrier registration in RMIS. The team is actively investigating to fix as quickly as possible.
Jan 23, 11:59 PST
Investigating -
We are aware that there may be issues in sending and receiving verification codes for RMIS login. The team is actively investigating to fix as quickly as possible.
Jan 23, 11:42 PST
Resolved -
This incident has been resolved.
Jan 23, 06:15 PST
Investigating -
We are aware of an issue with Truckstop users not receiving emails due to a vendor outage. We apologize for any inconvenience and are working with the vendor to resolve this as quickly as possible.
Jan 22, 14:03 PST