Mercury Gate Integration Issues

Incident Report for RMIS

Resolved

This incident has been resolved.

Posted Dec 12, 2024 - 13:44 PST

Investigating

We are aware that some RMIS customers utilizing the MercuryGate integration are experiencing issues where new carrier registrations and carrier updates are not importing. Our team is actively monitoring the situation and working with MercuryGate to resolve the issue as quickly as possible.

Posted Dec 11, 2024 - 11:42 PST

This incident affected: Web.